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Return Policy (Shipping & Returns)

Return Policy within Australia
Where a product has been opened, used and or tested, and the product is not faulty a refund cannot be given. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange for incorrectly supplied products if a product is unopened, undamaged and in its original condition.
We will reship using Australia Post eParcel standard service regardless of original shipping method.
Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable.
Any products which are found to be faulty are eligible for a full refund of product only. (Postage refund not included). Any product for refund/exchange must be received within 14 days of original delivery. All products being returned must be securely packed to ensure the package is fully protected. Cool City Lady Cosmetics (Walec Australia Pty Ltd) will not be responsible for packaging negligence unless the item/s being returned was originally damaged.
No refund, exchange or return policy applies to special offers, clearance offers or sale items.
If you need to return goods to us, please follow these steps;
1. Contact us to request a product return and/or refund.
2. Pack and seal the item/s in their original shipping package and post it back to us.
3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (excluding the original delivery fee) to be refunded to the original credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
If your parcel is returned to our office due to the supply of incorrect address, or it has not been collected from your local post office in time and returned to us, the customer is liable for any re postage fees
Your Post Office will only hold your parcel for 10 business days. It will then be returned to our office.

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